Contacting us

Hospitals’ main numbers

Patient enquiries:

Norfolk and Norwich University Hospital: 01603 286286

Cromer Hospital: 01263 513571

Changing or cancelling your hospital appointment

If you need to change or cancel your hospital appointment please email

Questions or concerns about my own or my relative’s care

If you have questions or concerns about your own care or that of a relative, we suggest you contact the clinician responsible (consultant, ward sister, matron etc) in the first instance. If you need further assistance our Patient Advice and Liaison Service (PALS) can help.

01603 289036

For more information about the service provided by PALs visit the Patient Advice and Liaison Service (PALS) page.

Lost Property

Office Hours: 08:30 to 16:30 Monday to Friday

01603 286803

If you are making an enquiry for lost property following an outpatient appointment, or on behalf of someone who is currently an inpatient on a ward in the hospital, please contact the staff on the unit, who will make the initial searches to locate the missing effects.

For all other lost property enquiries Patient Services has a Lost Property Officer, who will take a description of your missing property and check the details against items which are handed in from the general public and staff. He/she will make enquiries to locate the property on your behalf.

Formal complaints

The Trust is committed to looking at ways to improve the service we provide you and you can help us by telling us what you think of our service, good or bad. To make a formal complaint:

01603 289686 or 01603 289684

For more information visit the complaints page.


To send a compliment to a member of staff or team please email

Clinical Elective enquiries for Non UEA Students

To enquire about Clinical Electives if you are a Non UEA student  email

Work experience enquiries

We accept work experience requests There are a range of email contacts available here

Freedom of Information (FOI) Act requests

To submit an FOI request please email

For more information visit the Freedom of Information page.

Fundraising enquiries

The Norfolk and Norwich University Hospitals NHS Foundation Trust is incredibly grateful for the support it receives from the local community. Donations to our Charitable Fund are used in many ways, such as funding toys on our children’s wards to life saving equipment for various departments or wards. There are many ways to get involved in fundraising:

01603 287107


For more information about our charity or ideas about how you can support us, please visit our Fundraising pages in our Getting Involved section.

Volunteering enquiries

If you are interested in volunteering please see our Voluntary Services section on this website

01603 286060

Account enquiries

Invoices to be sent to:

Invoice Queries need to be submitted on a contact form

Finance Department

Norfolk and Norwich University Hospitals NHS Foundation Trust

Colney Lane