Contacting us
Hospitals’ main numbers
Patient enquiries:
Norfolk and Norwich University Hospital: 01603 286286
Cromer Hospital: 01263 513571
Changing or cancelling your hospital appointment
If you need to change or cancel your hospital appointment please email pals@nnuh.nhs.uk
Questions or concerns about my own or my relative’s care
If you have questions or concerns about your own care or that of a relative, we suggest you contact the clinician responsible (consultant, ward sister, matron etc) in the first instance. If you need further assistance our Patient Advice and Liaison Service (PALS) can help.
01603 289036
For more information about the service provided by PALs visit the Patient Advice and Liaison Service (PALS) page.
Lost Property
Office Hours: 08:30 to 16:30 Monday to Friday
01603 286803
If you are making an enquiry for lost property following an outpatient appointment, or on behalf of someone who is currently an inpatient on a ward in the hospital, please contact the staff on the unit, who will make the initial searches to locate the missing effects.
For all other lost property enquiries Patient Services has a Lost Property Officer, who will take a description of your missing property and check the details against items which are handed in from the general public and staff. He/she will make enquiries to locate the property on your behalf.
Formal complaints
The Trust is committed to looking at ways to improve the service we provide you and you can help us by telling us what you think of our service, good or bad. To make a formal complaint:
01603 289686 or 01603 289684
For more information visit the complaints page.
Compliments
To send a compliment to a member of staff or team please email pals@nnuh.nhs.uk
Clinical Elective enquiries for Non UEA Students
To enquire about Clinical Electives if you are a Non UEA student email sophie.cook@nnuh.nhs.uk
Work experience enquiries
We accept work experience requests There are a range of email contacts available here
Freedom of Information (FOI) Act requests
To submit an FOI request please email foi@nnuh.nhs.uk
For more information visit the Freedom of Information page.
Fundraising enquiries
The Norfolk and Norwich University Hospitals NHS Foundation Trust is incredibly grateful for the support it receives from the local community. Donations to our Charitable Fund are used in many ways, such as funding toys on our children’s wards to life saving equipment for various departments or wards. There are many ways to get involved in fundraising:
01603 287107
Email fundraising@nnuh.nhs.uk
For more information about our charity or ideas about how you can support us, please visit our Fundraising pages in our Getting Involved section.
Volunteering enquiries
If you are interested in volunteering please see our Voluntary Services section on this website
01603 286060
volunteers@nnuh.nhs.uk
Account enquiries
Invoices to be sent to: sbs.apinvoicing@nhs.net
Invoice Queries need to be submitted on a contact form
Finance Department
Norfolk and Norwich University Hospitals NHS Foundation Trust
Colney Lane
Norwich
NR4 7UY